"Lack of care and dismissive attitude"

About: North Tyneside General Hospital

What I liked

I was grateful to have a room. The surgeon was good.

What could be improved

Listening to patients and being less defensive? Being shown where the toilets and bathrooms were. Overall, I found the team to have a lack of care. Also I needed help to put DVT stockings on after a shower.I asked a member of staff who said she's busy but would come ASAP. She never turned up. The room I was allocated wasn't clean, and I had to complain so a domestic assistant would come and sort it out.

Anything else?

I rarely seen a nurse. When concerned about low blood pressure I was told that I was obviously fit enough to go home as I'd been out for a cigarette. Btw, that was twice in 2 days. When asked if I was ok by the nurse who made the comment, she immediately denied it and became very defensive and aggressive, saying she has the right to say that! Even though she denied saying it. I immediately ordered a taxi and left. I left the hospital feeling very low and felt that my concerns were seen as whining.

Story from NHS Choices

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Response from North Tyneside General Hospital

Thank you for your comments posted on this website concerning your treatment at North Tyneside General Hospital.

The Trust was very sorry to hear about your experience and would like to offer you our sincere apologies. This is not what we expect our patients to experience. We would like you to write to the Trust personally detailing your concerns we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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