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Hospital is good but receptionist is extremely...

Story from nhs.uk

"Hospital is good but receptionist is extremely..."

What could be improved

Staff at reception should be more polite and welcoming to the new people, one lady sitting at the reception has behaved very rude.

Anything else?

The hospital has good reputation but the 'reception' has put me off.

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Responses

Response from Upton Hospital 8 years ago
Upton Hospital

Submitted on 18/02/2016 at 13:54
Published on nhs.uk on 19/02/2016 at 01:31

Hello,

Thank you for your posting and please accept my apologies for the delay in responding. I am sorry that you found staff to be rude. This is disappointing as we have conducted work around the interaction between staff and patients. I will highlight your concerns with senior staff but if you wish to discuss this further, please do not hesitate to contact me. Alternatively, you could contact Healthwatch for assistance. Contact details are on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: trevor.lyalle@berkshire.nhs.uk

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