"Lack of knowledge worries me!"

About: Manor Hospital

What I liked

Polite reception , and triage, and very friendly radiographer

What could be improved

Utterly useless doctor / final assessor. Severe sprained wrist, told nothing needed to help with the healing, even when mentioning severe pain with slight movement. Not only told nothing I need to do but rest, even told (in opposition to that advice - at the same time!) that need to keep it mobile at the same time as resting. Tell me how that makes sense! Communication skills very poor.

Don't know if he was a student or not, either way he needs to go back o learning the basics. I only went along to check I had not fractured my wrist, luckily I know how to look after a sprained wrist, I just wanted it checking as there was severe pain from a rugby tackling incident. No offer of stabilising my wrist, but even if the NHS were trying to save money on items like that, correct and helpful advice should not be restricted surely!

Anything else?

Get rid of the useless doctor, happy to be seen by the triage nurse for everything!

Story from NHS Choices

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Responses

Response from Manor Hospital

Thank you for taking the time to send us this feedback, I will ensure that the positive comments are shared with the Radiographer and Nurses.

It would be helpful if you could contact me with details of the date and time of your admission, we will then investigate your concerns regarding the medical assessment and advice and take action where appropriate.

As a Trust we strive to ensure that all patients have a positive experience and we understand how important it is for every patient to be given consistent and accurate advice and in this circumstance we have not achieved this.

If you are able to send me some additional information that would be very helpful

Kind regards

Kathryn Halford

Associate Director of Nursing

Walsall Manor Hospital

Kathryn.halford@walsallhealthcare.nhs.uk

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