"Efficient service with professional and..."

About: Queen Elizabeth Hospital (Gateshead)

What I liked

I had my first breast screening on 25 Oct and was recalled for further investigation and, as it turned out, treatment on 5 Nov.

My comments are in relation to two aspects.

1. The efficiency of the whole process from my first appointment to the letter I received today (15 Nov) confirming the results of my test.

2. The friendliness of all the staff, and especially the way that the Consultant put me at ease and explained very clearly what was to happen and why. This helped to make the whole experience far less daunting than it may otherwise have been.

Thank you very much.

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Responses

Response from Queen Elizabeth Hospital

Thank you for your kind words about the Trust. We know our staff always value feedback, especially when it is as positive as yours.

We'll be sure to pass along your comments to the relevant team.

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