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Professional, caring, excellent service in a...

Story from nhs.uk

"Professional, caring, excellent service in a..."

About: The Great Western Hospital

What I liked

I had a mammogram at a mobile unit that caused some concern. I was called on a Friday with the offer of an appointment to attend the Breast Care Unit at the Great Western hospital on the Monday at 9.10 am. The receptionist was vey efficient and friendly. The radiographer was again professional but kind, gently and respectful. After a mammogram I had an ultrasound, and at all times what was being done was explained to me. I then had liquid taken from the cyst that was causing concern and finally had another mamogram. The doctor then assured me that all was well. I left the unit at 10am and was able to go to work with all fears banished. The doctor and their team are excellent. The environment welcoming and the privacy and dignity practices exemplary. What an excellent NHS service women of Swindon have!

What could be improved

Nothing -its a model of care that should be available everywhere

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Responses

Response from The Great Western Hospital 11 years ago
The Great Western Hospital

Submitted on 19/11/2012 at 09:33
Published on nhs.uk on 26/11/2012 at 07:45

Thank you for taking the time to give us your feedback. We are delighted to hear that your experience of the Breast Centre was so positive. The Breast Centre team are dedicated to ensuring that the majority of the patients they see are diagnosed within two hours of arrival, as this is seen as the best way to help take away some of the anxiety for patients. We are very pleased to hear that the swift treatment you received means that you can now relax and your fears have been alleviated.

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