"I couldnt have asked for anything more to be done"

About: Bradford Royal Infirmary

What I liked

All staff from reception to Nurse Practitioner were excellent on all 3 visits. Friendly, helpful and professional. Prompt care provided on initial visit despite very busy A&E Department. The separate minor injuries section is a great idea. On my unscheduled return visit (needed to have dressing changed) I was recognised from the day before and taken straight through to minor injuries. My follow up appointment was a few days later and I was in and out in 10 minutes or so which included seeing a Dr for prognosis and having my dressing changed by nurse. My inury was a hot oil burn to my lower arm.

What could be improved

Not sure anything can be done to prevent this but a lot of the patients in the A&E waiting area had 3, 4, 5 people with them. This restricts the amount of seating and creates a lot of noise.

Anything else?

Keep up the good work!

Story from NHS Choices

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Responses

Response from Bradford Royal Infirmary

Hello, first of please accept my sincere apologies that you did not get a response at the time. This was due to a technical problem which means some posts were not appearing in our feed. We only became aware of this recently and are working with NHS Choices to put this right.

We do value all the feedback we get and take it seriously, and I am very sorry you have had this delay in hearing from us. We understand the issues about space and seating in the waiting area, and try to encourage people to only have those waiting with them that is essential. The department is currently being refurbished and the environment is being improved. Thank you for the time and effort you put into sending us your feedback, and I am glad you had a good experience of care with us, which is what we want for all our patients.

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