"Communication during a hospital stay"
About: Scottish Ambulance Service Scottish Ambulance Service EH12 9EB Southern General Hospital / Oral Surgery & Medicine Southern General Hospital Oral Surgery & Medicine G51 4TF
Posted by sphinx99 (as ),
My father has been undergoing treatment for oral cancer and has been in hospital for almost 2 weeks. The treatment he has received has been excellent. The information he received prior to treatment was also excellent. However the ward staff have not been able to provide very basic information requested by my mother nor have they been able to signpost her to an appropriate contact point.
They found her request for a meeting with medical staff to discuss his ongoing care unusual. She naturally wanted to know the possible types of follow-on treatment/after care which may be required, as well as an approximation of the length of time my father may be in hospital. From the nurses' reaction this does not seem to be a very common request. However she persevered and my father's doctor was more than happy to meet with her. Why then were the ward staff initially so reluctant?
Neither could they advise her how they should arrange transport to and from hospital following discharge to attend radiotherapy appointments and outpatient clinics, which was especially difficult given they live 30 miles from hospital and have no access to private transport. The hospital staff did not seem to know anything about Patient Transport Service provided by the Scottish Ambulance Service and it was only after I investigated that we obtained the information. Surely hospital staff should be aware of such basic information which will help patients in these situations.
Patients needs do not cease once they exit the ward door. My mother was left feeling distressed and as if she was a nuisance at what was already a very distressing time for her. Thankfully she has family who are able to help, but for those people on their own I feel that they may be badly let down by this type of failure.