"Really bad"

About: Sunderland Royal Hospital

What I liked

nothing at all

What could be improved

I really must say i disagree with the comment that says the doctors ,consultants etc are very professional .

Nearly ever-time i attend this hospital i am left disappointed with staff behavior .

The last time i attended for an exploratory examination on my throat ,the behavior of the anesthetist that was supposedly looking after me was disgraceful .

I found him very rude to say the least , one example of this mans unacceptable attitude was he roughly shoved the oxygen mask over my mouth and abruptly said ' thats oxygen ' everything else he said to me was said in a cold unfriendly way ,like he was sick of his job or had better things to do .

I really felt this man did not think my problem was serious enough to be there or this is the way he made me feel anyhow .

I feel a lot of the staff at this hospital can be judgmental against patients or let personalities get in the way of doing a professional job which it is not their place to be like this , they are being paid to do a job and should do it to the best of their ability .

I feel this anesthetists behavior is typical of the staff at sunderland royal hospital and helps give it a bad name .

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for your comments, we are sorry that your experience at City Hospitals did not meet your expectations and our staff did not treat you with dignity and kindess while you were here. Your comment has been passed on to the anaesthetics department for further investigation. If you would like to make a formal complaint please contact us at corporate.affairs@chsft.nhs.uk

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