"A wonderful experience with an NHS hospital"

About: Macclesfield District General Hospital

What I liked

From my arrival at A&E, everything was fantastic. I was booked in very efficiently at the reception point and the ladies on the desk couldn't have been more polite. I was seen by the triage nurse within 5 minutes, where the process to follow was explained. I was then seen by a male practitioner nurse who was out of this world. He gave me immediate pain relief and sent me straight for an x-ray. i waited 5 minutes for an x-ray and 5 minutes after this was seen again by the practitioner nurse who reviewed the x-rays and explained everything to me. Fortunately for me there was no serious damage, but I couldn't have asked for better help from any of the departments involved in my care, they were all tremendous.

Many thanks to you all.

What could be improved

On this occasion, nothing.

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Response from Macclesfield District General Hospital

Many thanks for your kind comments. These will be passed on to the Accident and Emergency Department. It is always encouraging for staff to have positive feedback and is a boost to morale.