"Serious Housekeeping issues"

About: Victoria Infirmary

(as the patient),

Dear NHS Glasgow,

I was recently unfortunate enough to injure my arm and have to go to A&E

I was unable to wash my hands as there was no handgel in the dispenser which was outside the ward, I did manage to wash my hands using the one inside the ward. I mentioned the empty handgel to the ward staff who said they would inform the housekeeping staff, I went off to get xrays and was there for some time, upon leaving the ward there was still no handgel available.

We are in the grip of some of the highest rates of NoroVirus for some years it, seems to me therefore, VITALLY important to have hand gel available for staff AND all people entering and leaving a ward. PPE is not a laughing matter, it's so important. It angers me a great deal to not have these facilities available.

Also I saw no signs to request people wash hands - such notices would remind people to take responsibility for health of the staff, themselves, and others.

Please I beg you to ensure that handgels and soaps are available and that staff request that patients use them. Frankly I am appalled.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting.

You raised a number of issues that are of concern and I have passed your comments on to the manager responsible for these services at the Victoria Infirmary.


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