"If only Royal Oldham Hospital could get it right second time..."

About: Royal Oldham Hospital / Older people's healthcare

(as a relative),

My mum was in the Royal Oldham - she had been there for a few days. She has dementia plus a number of other complaints beside the infection she is in there with.

She takes quite a lot of medication but the ward staff responsible for my mum 'forgot' to give her any for the whole time she has been there. She has had to go 'cold turkey' for a week without the family knowing. This only came to light when we were told that they were having trouble getting her to take antibiotics. When asked how she was taking her other tablets they had no idea what other tablets she should be taking.

On further investigation it came to light that although they had a list from the pharmacy it had been ignored.

There seems to be no continuity of care, handover procedures in my mum's case have been sloppy at the expense of her care. I will be taking this matter further.

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Responses

Response from Royal Oldham Hospital

We are sorry to read your comments regarding your mothers visit to the Royal Oldham Hospital. If you wish to discuss this matter further, please contact the Patients advice and Liaison Service (PALS) on 0161 604 5897.

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