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Learning about collecting patient feedback at the Involvemen...

Posted By GuyJohnson

"Learning about collecting patient feedback at the Involvement Centre"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a volunteer/advocate),

Today at the Tuesday meeting in the involvement centre, a group of us have been looking at how to give feedback on services with different technology e.g iPad, computer. We are training to help services get better feedback.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 22/11/2012 at 07:51
Published on Care Opinion at 10:41

picture of Jane Danforth

Hi Guy we really appreciate you taking the time to help us. Volunteers play a crucial role here and help us to get honest feedback and suggestions for improvements.

This is proving an effective way to make changes in real time and gives people more choices in the way they want to leave their feedback.

Thank you!

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