"Upset by attitudes of staff on Primrose ward"

About: Manor Hospital / Maternity

(as a parent/guardian),

Where do I start? My daughter was brought up to Primrose ward after a very traumatic delivery in which my daughter who had really low platelets ended up having epidural and forceps delivery. On arrival at the ward we were met by a group of midwives who weren't aware that she was being brought up and were really stroppy about not having a bed ready. Great start!

After daughter was eventually found bed she was left to it, even though she couldn't move after epidural. Baby started vomiting fresh blood, daughters partner notified midwife. 20 minutes later the baby got checked over.

The midwives I met on this ward were extremely rude and arrogant. I felt they were not very nice at all.

Daughter was left from day one till day 3 in a dirty bed covered in blood. She was also left in a gown covered in blood with no help to get showered and changed, this again was left to her partner (after epidural). She had to keep asking for painkillers, none offered.

A midwife asked daughter's partner to change the baby as baby's temp had dropped and because he got a vest instead of a babygrow, she was nasty to him (these are first time parents).

Baby was eventually taken to the neonatal unit. It took them 2 hours to sort a drip out for daughter, after she'd asked specifically if they would do it so she could go and feed her son in neonatal.

My daughter's partner was allowed to stay on ward 24 hrs a day and he asked for something to sleep on, but he got nothing, not even a chair. Then he got shouted at like a child, for being on the bed.

Then to top it off, my daughter was given 10 minutes to leave her room when she was discharged. Baby was still in neonatal so she was distraught. No support, no help to move her belongings, nothing.

All in all, I feel the things I and other visitors to my daughter on Primrose ward have witnessed have been utterly disgraceful. I have never seen midwives on any ward with such bad attitudes as the ones I met on Primrose. I felt they were the rudest, most ill-mannered, uncaring staff I have ever known. Sarcastic comments to my husband who asked for a vase for flowers and was told "oh, we'll just check the John Lewis vase department" disgusting. I didn't come across one nice nurse/midwife at all (apart from cleaners and canteen staff).

I feel the treatment my daughter and her partner and her visitors got from these people was totally unacceptable. I would never recommend the Manor maternity. I will be putting in a formal complaint about the way people are treated on this ward.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from David Foster, Marketing and Communications team, Walsall Healthcare NHS Trust

We are very disappointed that the care you describe below happened within our Maternity Unit. This is not the level of service we aim to provide. I note that you wish to make a formal complaint, if you wish to contact our Patient Relations department on 01922 656463 we would be happy to meet you and your daughter to discuss the issues you have raised.

Kind Regards,

Karen Palmer,

Head of Nursing and Midwifery

  • {{helpful}} of {{total()}} people think this response is helpful