"Deaf Awareness training"

About: East Kent Hospitals University NHS Foundation Trust King's College Hospital (Denmark Hill) West Kent PCT

(as the patient),

I have been a patient in two hospitals during the past year in Kent. I am deaf and cannot communicate without a hearing aid.

I was surprised to find that in both hospitals Deaf Awareness did not feature in the standard Training Programme in either hospitals. This proved to be a major problem for me at night when I had to remove my hearing aids

Why is this aspect ignored by many Kent Hospitals?

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you very much for taking the time to provide us with feedback on the difficulties you experienced during your stay in hospital. I will discuss our approach to providing training and support to staff on deaf awareness with Matrons and the Patient Experience Team.

If you would like to be involved in helping us to understand the difficulties you experienced, then please do email me on Julie.pearce1@nhs.net and I will arrange for our patient experience team to make contact with you. You could also contact our Patient Experience Team direct on 01227 783 145 or email PatientExperience@ekht.nhs.uk

Thank you again for the feedback.

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