"Long wait in A&E my daughter"

About: Barnsley Hospital / Accident and emergency

(as a parent/guardian),

I have had numerous experiences at Barnsley A&E with 2 of my children & have only had 1 or 2 very minor issues with my care.

However, last night at around 6: 30pm I arrived at A&E with my almost 4 year old daughter. After around 45 minutes we were taken into a booth, which was satisfactory.

Her stats were taken & we were told she would need a nebuliser (which I suspected). We were also told that the childrens ward was full, so we would probably have to be transferred to Sheffield. Fair enough. This was before 8pm. We saw an on duty doctor who put my daughter on oxygen. We then had to wait until 2: 30am before seeing another doctor, & we were transferred to Bassetlaw hospital at a little after 4am.

This was a ridiculous length of time, we had waited over 6 hours to be transferred. I was not even offered a drink until well after 2am.

My daughter & I were exhausted.

It was after 6am before I was given a bed.

Worst experience at Barnsley hospital ever. Not happy.

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Responses

Response from Associate Director of Communications and Marketing, Barnsley Hospital NHS Foundation Trust

We are really sorry for the length of time you and your daughter had to wait.

Services across South Yorkshire were very busy on the evening you came in and we always need to work with other hospitals at times when it is so busy, for the safety of our patients.

However, we would like to talk to you in more detail about your experience, so we can learn lessons and ensure our patients are better communicated with. Please could you get in touch with our Patient Advice and Liaison Service on 01226 432430 or email barnsleypals@nhs.net and we will start to take this investigation forward for you.