"Felt I wasn't a serious enough case to be taken seriously"

About: Cumbria Partnership NHS Foundation Trust / Adult mental health

(as the patient),

After being assessed by various people, I was finally passed on to the CMHT. I felt hopeful that this might finally lead to me being able to at least take a step towards recovery.

I saw two people, and would like to point out that they were perfectly nice and I'm not trying to imply that any one person is responsible for me feeling disappointed with the (lack of) treatment I've received so far.

I'm basically left feeling that, while my problems are having a huge impact on my life right now, I'm just not a serious enough case because I haven't made any recent attempt on my life.

I also felt that my thoughts of suicide were brushed off as nothing to worry about, despite being far more intense and having put more planning into it as a possibility than I ever have in the past. It's worth mentioning though that this is probably partly my own fault, as I have trouble communicating those thoughts to people.

Basically, I went in feeling hopeful yet realistic - I know there are waiting lists and such, but left feeling lower than I thought possible and feeling as though my only options are to carry on living the way I am, which isn't an appealing thought, or just taking the plunge and ending it myself.

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Response from Sharon Rome, Customer Services Manager, Cumbria Partnership NHS Foundation Trust

Dear jumipee,

I am really sorry to read that you did not feel that you were taken seriously by staff during your recent contact with one of our Community Mental Health Teams. Cumbria Partnership NHS Trust staff would not want to think that someone in Cumbria feels that their options are limited in the way you describe.

I appreciate your honesty and relfectiveness and it is obvious that you do not want individuals to be blamed. We would really appreciate the opportunity to discuss your conern with you and would be grateful if you can get in touch with our Patient Experience team, in confidence and provide further details so we can identify whether there are services that might be able to help you with your recovery. Please contact our Patient Experience Team on 01228 602128 or alternatively PET@cumbria.nhs.uk to allow us to look into this further.

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