"telephone numbers"

About: Wansbeck Hospital

(as a relative),

Not a story but a comment not only are people having to pay expensive parking charges when going to hospital we now have to use a premium rate telephone number to ring up about anything-what next? Shocking!

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Responses

Response from Northumbria Healthcare NHS Foundation Trust

Dear barron

Thank you for your comment. We manage hospitals in Northumberland and North Tyneside and are geographically one of the largest trusts in the county. As a result our hospitals are not within one dialling code area. This number ensures everyone calling the Trust is charged the same rate which on many occasions is cheaper. Calls to our switchboard cost 4p per minute.

We try to give our patients the option of using a local number where possible by having direct dial local numbers for most wards and departments. This means if someone is calling to enquire about a relative on a ward or to check an outpatient appointment and they live locally they could use the local rate number.

Kind regards