"Nice to talk to someone who could explain and assist"

About: Telford referral and quality service (TRAQS)

(as the patient),

After suffering stomach pains I went to see my GP, I was referred to TRAQS, who dealt with my referral to RSH for services in which I needed.

They spent time with me on the phone, very caring/concerned, it was really nice to talk to someone who could explain and assist. Thank you TRAQS for your time.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide feedback to the TRAQS Team.

We are very pleased that you had a positive experience when using our new service and that the person who spoke to you impressed you with the way they dealt with your call.

We appreciate your kind comments and will pass them on to the team

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