"excellent care for patients but less so for..."

About: North Manchester General Hospital

What I liked

My husbanc was admitted to ward c5 via a and e the care he received was second to none In prticular the nursing service was exceptional the staff were professional and caring despite long shifts and a coupleof very difficult patients one of whom was both verbally and physically abusive .Both the nursing and medical staff did their very best to alliviate a difficult and stressful time for both my husband and myself and we are both exceedingly grateful.

What could be improved

The splitt visiting was very difficult as the unit covers both bury and oldhamI I appreciate the nursing staff needed time to undertake their duties but I had problems getting home and back afer afternoon visiting in time for evening.The signage in the hospital was confusing and inadequate and the parking machines only took coins not notes or credit or debit cards.

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Response from North Manchester General Hospital

Thank you for taking the time to leave your comments regarding your husbands stay on ward C5 at North Manchester General Hospital.

We are very happy you were pleased with the service we provided and that you found the staff professional and caring.

We will forward your comments to the ward manager who will share them with the rest of the team.

We will also forward your other comments to the appropriate departments.