About: Darent Valley Hospital

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I was very disappointed with my recent visit to this hospital.

I was first seen by my GP yesterday morning who suspected that I may have acute appendicitis he called the on call surgical dr to explain that I would be coming in so they were expecting me. I arrived at the hospital at 10 am, I was seen by the nurses for my bloods at 11am and then I was told that they would be leaving the cannula in just in case I needed surgery, at this point I should point out that my GP told me to be nil by mouth just in case I needed anaesthetic, so I had not eaten all day.

The surgical sho then saw me at 12 and said that they were still waiting on my blood results. I was slightly concerned by this as I was in a lot of pain and I was under the impression that I may have appendicitis. The dr told me to wait for an hour, which I did at 1 pm one of the nurses moved me over to the short stay ward where I was ignored for a further 40 minutes before my husband had to ask what was going on, when the nurses then proceeded to shout across the ward that the surgical sho will be seeing me shortly. The dr finally turned up at 3pm after the nurses called him 3 times, at this point he interpreted my results but could not give me a treatment plan as he needed to discuss this with his reg, and he had no idea how long that would be. We waited for a further 2 hrs and the nurses tried calling him a further 2 times with no response.

At this point I self discharged myself as nobody cared about why I was there, I took a copy of the results and took them to my GP for antibiotics to be prescribed

I also work for the nhs and I was appalled by the way I was treated. I was given no information all day, starved all day, had a cannula inserted for a good part of the day for no reason. I would not want any patient to be treated in this way and I believe that Darrent Valley need to ensure that all staff are given communication training in order for this not to happen again.for an a&e this is unacceptable.

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Response from Darent Valley Hospital

I was very sorry to hear about your experience of our services, and that you felt the staff were uncaring in dealing with your needs, especially if they left you in pain for some time. Our A&E Department is an extremely busy environment but this in no way excuses poor communication. It would seem from what you said that the nursing staff did what they could to speed your pathway of care, in that they repeatedly attempted to contact the doctors and you were aware of their attempts. It would however appear that they did not communicate with you as fully as you would have liked. The staff should have kept you informed of what was happening and how they were progressing with your care. Please accept my apologies for what was for you an unsatisfactory hospital visit. I have passed your comments on to the A&E Matron so that she can relay your experience to her staff.

Kind regards

Kate King

Interim Director of Nursing

Tel: 01322 428916

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