"The staff made a very difficult time bearable..."
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted by susie61
What I liked
My mother, sister and myself came to london to visit a friend for the weekend. Unfortunately the day after our arrival my mother suffered a stroke. From the moment we telephoned 999 until the moment my mother was transfered from Queens back to Wales the care was exceptional. While my sister was still on the 999 call the first attender arrived. Before he had time to complete taking mum's vital signs the emergency ambulance crew had arrived. We were taken to Queens where mum was recieved by the acute response stroke team (I apoligise if this it the incorrect title) in the emergency room. We were then taken to the HASU. Within less than three hours from having her stroke my mother had been picked up by the ambulance crew and assessed, taken to a specialised stroke unit, had her ct head, bloods and other investigations throughout the whole time everything that was happening or going to happen was explained to my sister and I. From HASU mum was taken to the actue stroke unit on Harvest B. In both the HASU and the ASU my mother received excellent care from nurses, doctors in fact all the team, all of whom were caring, friendly and professional, not only to mum but to my sister and I. Nothing was too much trouble. In these times when everyone seems so quick to complain, this whole team gave their all to a very frightened family and we can never thank them enough.
What could be improved
I really can not think of anything. The Team kept us informed, gave us opportunities to ask questions, gave excellent care to Mum. in a word they were 'Fantastic'. Well done to everyone.
As well as the above, we were also impressed with the cleanliness of the whole hopsital and the helpfullness of everyone from the Housekeepers, porters, volunteeres manning the information desk, the amount of information available on how to get to and from the hospital (we were from Wales and did not know anything about the area)