About: Queen's Hospital (Romford)

What I liked

My operation was sorted out very quickly, I was in little pain and the day surgery ward was clean with many staff

What could be improved

I was told about my miscarriage in a corridor with many other people present and there was a mix up with my notes.

When I came into have my operation to remove the missed miscarriage i was given a tablet to soften the neck of my womb and then 5mins later was told that they couldn't confirm from my notes that I'd had a miscarriage!! As you can imagine that was not news I needed to hear at that point! This happened because my notes hadn't been kept updated.

To top it off I was assured that any antinatal appointments that had previously been booked for me would be cancelled by the hospital. About 2 months later I received a call from the midwife asking why I hadn't turned up to my appointment! I had to explain that I had lost my baby!

I feel I have been so incredibly let down by Queens hospital and treated with little dignity and respect that I certainly wont be going there for any appointments now that I am pregnant again! I would rather the 30-40mins drive to a hospital that can give me the care I deserve.

You need to improve communication between the EPU and maternity ward.

Story from NHS Choices

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Response from Queen's Hospital

Dear Anonymous,

Thank you for taking the time to share your comments about your experience at Queens Hospital when attending the Maternity department for treatment. I was sorry to learn of your concerns.

We are concerned about your experience and keen to discuss the points you have raised.

Should you wish to discuss this matter further please contact a member of the Patient Advice & Liaison Service (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk.

Yours sincerely,

Flo Panel-Coates

Director of Nursing

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