"Feel ignored and unimportant"

About: Seacroft Hospital

What I liked

If and when one is able to get an appointment the service is excellent

What could be improved

Communication - I have been ringing the pain clinic at least twice a week for the last 4 months, have left numerous messages regarding change of address and that treatment is now desperately needed - but no answer. Am now looking at options for taking this further. The government guidelines that new patients should be seen withing 18 weeks is having a serious adverse affects on the health and well being off established patients.

Anything else?

In serious need of help, am almost at the end of my tether - will someone please take notice.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear rosappleyard

The Patient Experience Team at Leeds Teaching Hospitals is very sorry to hear about your experience. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient.relations@leedsth.nhs.uk

With kind regards