"Very high standard of care and a supportive,caring..."

About: The Royal Victoria Infirmary

What I liked

I was a patient on ward 46 at the rvi and have to commend the whole staff team who cared for me. The staff were attentive and very friendly but professional with the care I received. I was very upset at one point ( not through anything in particular, just emotional) but the Sister came and chatted to me and instantly put me at ease, explaining that this was normal and that if I ever needed to speak to someone that she, and other staff were there for me. No matter how busy the staff were they always had time to answer questions and put me at ease. I was also impressed with the standard of cleanliness of what appeared to be a very busy ward.I was astounded at the amount of cleaning all of the staff did. Sister, nurses, healthcares all cleaned the ward. So a huge thank you to everyone on ward 46 who looked after me so well and helped me through a really scary, difficult time.

What could be improved

There is nothing I could say, with regards to my care, that could be improved.

Story from NHS Choices

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Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices about your recent stay on Ward 46 at the Royal Victoria Infirmary.

The management team in Surgery is delighted by your feedback, and will ensure this is shared with the team on Ward 46, who will be encouraged by your kind comments. Staff work hard to support patients and relatives, and to provide high standards of individualised patient care at all times so it is very gratifying to get such positive feedback.

Thank you once again for your kind remarks.

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