"Shockingly disappointed and upset"

What I liked

I am currently waiting in the largest phlebotomy que I have ever seen. I am very unwell at the moment and have already been standing in the cold and sitting inside for an hour.. I am a nurse working for the NHS and I have been let down continuously since becoming ill and attending hospital on Saturday morning..

My bloods were ordered as a matter of urgency and I have been unable to return to work due to my condition. Originally I was told to return next Wednesday! I feel under cared for and have found the front of house staff mostly unpleasant and very unhelpful.

I am altogether at a loss to describe the dissapointment and severe lack of confidence I feel in relation to the GP and community services ability to care for myself and the widening community.

I am at a loss as to why there is no urgent bloods service or a priority service provided... There is clearly a huge demand for phlebotomy services. As I arrived, patients were being made que on the path as if waiting for concert tickets not a vital healthcare service.

There is clearly a huge lack of resources here. As a nurse phlebotomist myself I feel this service is simply not good enough.. Especially for those who very obviously need to be seen urgently!!

I left here yesterday in floods of frustrated tears and nobody asked of I was ok except a kind porter who helped me with my car park ticket!