"Difficult"

What I liked

the staff were very sympathetic and helped me out of a dfficulty created by bad mamagement

What could be improved

the appointment letter yo attend the warfarin clinic said 11am and gave a phone nmber to alter or decline that time and to present the letter on arrival. It gave no indication whatsoever that I would be put in first one queue and then another and eventually taken to a room and left there to watch a video. I was so annoyed I could easily have lost my tempwer and thrown something at the staff. Why provoke frustration and then put up notices saying you won't tolerate abuse? It is obvious that in management's view patients are only a necessary nuisance unfortunatelt.

A lwtter of appontment should warn ignorant patients that theymay be messing about for an hour and a half at least on their first visit.

Anything else?

II have other complaints .

I attewnded the annual members meeting and look forward to following progress and attending next year.

Unfortunately I did not hear about the whatever it was yesterday evening until too late to arrange to attend.