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Care Opinion

Horrific and disgusting and I very much doubt you...

Story from nhs.uk

"Horrific and disgusting and I very much doubt you..."

About: Conquest Hospital

What I liked

Leaving

What could be improved

Basic levels of care for the ederly

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust 11 years ago
Eileen Weeks
Patient Experience Lead,
East Sussex Healthcare NHS Trust

Submitted on 28/12/2012 at 16:58
Published on Care Opinion at 21:37

Dear Ms Gillingham

We're very sorry to hear that you were dissatisfied with care at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto senior nursing staff.

Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Conquest Hospital 11 years ago
Conquest Hospital

Submitted on 31/01/2013 at 11:05
Published on nhs.uk on 01/02/2013 at 07:30

We're very sorry to hear that you were dissatisfied with care at Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto senior nursing staff.

Thank you for taking the time to provide feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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