"This was best care received in all the many visits..."

About: Russells Hall Hospital

What I liked

Everyone treated my mom with respect and were very helpful and tolerant with her,she is 88.

What could be improved

Mom was in considerable pain and waited longer than I would have liked for pain relief that worked, though several types were tried before it eased her pain.

Anything else?

Overall the care received was excellent

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital

Thank you Carol for taking the trouble to post your feedback about the care your mum received visiting General Surgery at Russells Hall Hospital. We aim to offer the best possible care and improving how our patients experience that care is very important to us. We are pleased your mum’s pain was eventually eased. We will pass on your comments to the team who are in charge of surgery.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from The Dudley Group NHS Foundation Trust

Thank you Carol for taking the trouble to post your feedback about the care your mum received visiting General Surgery at Russells Hall Hospital. We aim to offer the best possible care and improving how our patients experience that care is very important to us. We are pleased your mum’s pain was eventually eased. We will pass on your comments to the team who are in charge of surgery.