"Overall very satisfied but think that the process..."

About: Royal Lancaster Infirmary

What I liked

Speed and efficiency of initial treatment. It then appeared to slow down.

What could be improved

It seems that the staff were overburdoned by paper work resulting to lack of attention to the patient.

Anything else?

Seems that the relationship between the nursing and medical staff could be improved.

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Responses

Response from Royal Lancaster Infirmary

Many thanks for your kind comments. We will pass on the department concerned to let them know you have taken the time and trouble to post these comments. If you would like us to look further into the comments you make about the difficulties you experienced please contact our Customer Service Manager so that we can discuss your concerns in greater detail. They can be contacted via our Patient Advice and Liaison Service (PALS) on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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