"This Patient is losing Patience!"

About: University Hospital Aintree

What I liked

I visited the Gynaecology dept. Found them sympathetic and carring and was treated very well. Went on the 17th July 2012 and was referred to the Colorectal dept for an urgent appointment.

What could be improved

I What could have been improved

See above . Files lost. GP made another referral to the Colorectal dept, and had an endoscopy on 14th August!! No follow up appointment arranged, and have not heard anything.

MRI scan on 23rd August arranged by gynaecology dept not colorectal dept.

Phoned consultants secretary twice over period of ten days and still no follow up appointment. Just phoned this morning..29thy August to be told that my appointment is for the 28th Sept. !! This is supposed to be an urgent appointment!!

I feel let down by this department. My problem is distressing..a colovaginal fistula..and I am getting more depressed by the day!

What is an Urgent appointment?

First my files are lost between the gynaecology dept and colorectal dept. Referred by gynaecology consultant (excellent) to another consultant. .Further referred by GP as an urgent appointment.

i originally went to my GP on the 6th june now my appointment is for the 28th Sept!!

I kept this appointment..signed a cinsent form for an operation and have heard nothing since!

Bearing in mind that I was originally referred by my GP on the 8th June i seem to have been lost in the system. This is almost five months now since I first went to my GP. It seems to be a case of push your file to the bottom of the list all the time.

I think it is cruel to leave apatient in this sort of limbo. At the very least it would help to be informed about what is happening and why the waiting times are so long.


Anything else?

Basically, just how long do you have to wait between seeing a consultant and actually having an operation.?

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Response from University Hospital Aintree

Dear Mrs McElroy

We're very sorry for the inconvenience and uncertainty which you have faced at the hospital. If you wish to contact our Customer Service department at complaints@aintree.nhs.uk or 0151 529 3287 then they can progress this for you. Once again, our apologies.

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