"Pain after knee injury not improving"

About: Queen's Hospital, Burton Upon Trent / Trauma and orthopaedics

(as the patient),

I injured my knee after falling on a metal staircase at the end of June 2012. I went to Queens Hospital Burton Upon Trent A&E department the following morning as my knee was twice the size and I couldn't walk. I had an x-ray and was told the swelling was too severe to diagnose a fracture or break. I wasn't given crutches or painkillers - despite being in pain. I was signed off work and told to return 7 days later.

I did and although the swelling had gone down slightly my injury hadn't improved. I wasn't re-x-rayed and instead was told to weight bear on my knee 'as this will aid recovery'.

After another 3 - 4 weeks I was still in serious pain, couldn't walk or bend my knee and struggled to drive, even though I had now had to return to work as had no choice. I wasn't given any after care advice and no help at all. I went back to my GP and he was concerned about the swelling so he referred me for an urgent x-ray, as he suspected a missed fracture. I waited another 2 weeks for an x-ray and no fracture could be seen, although fluid had built up.

I was then referred for Physiotherapy (10 weeks after injury) and after my second Physiotherapy session I was told that my knee cap was higher than the other one and that I urgently needed an MRI Scan, as he suspected a tear in my cartilage. I waited a further 2 weeks for this scan and the results show severe bruising to my tibia.

I have now been referred to a trauma & orthopaedic consultant, an appointment I have waited another 3 weeks for.

To summarise - I still cannot bend my knee or kneel on my knee. I am still in pain all day every day and find it difficult to drive and walk, and this is 19 weeks or nearly 5 months after my injury.

I feel like I have been constantly fobbed off, pushed from pillar to post and not believed and it has really affected my everyday life.

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Response from Burton Hospitals NHS Foundation Trust

Mark Adams, Operational Manager for Emergency and Diagnostics, said: "We are sorry that your recent experience at Burton Hospitals was not as good as it could have been. We aim to provide the best care to all of our patients and value feedback which will enable improvements to be made.

"There are several issues raised in your comments which we would like to investigate. In order to do this, it would help us greatly if you could provide us with further details so we can look into the matter further. You may do this via our Patient Advice and Liaison Team on 01283 593110 (voicemail for out of hours calls) or email: pals@burtonft.nhs.uk "