"i'm still without an appointment after referral"

About: Devon Access and Referral Team (DART)

(as the patient),

I have been waiting 7 weeks for a referral for a specialist dental appointment. I went to my GP and they said I needed to see a consultant. The same happened last year when I needed to see a consultant about my knee. I was referred quickly to my local hospital, it took days and I was thrilled.

This time has been very different- I'm still waiting. After a few weeks had passed I spoke to my GP who said they'd made the referral and I should have heard from DART but when I spoke to DART they said they'd only just received the referral. Something's not right here. They've been friendly enough on the phone, cheerful and helpful, but ultimately I'm still without my appointment. I bet it's difficult for them to be 'piggy in the middle' and something's not working as it should as far as I can see.

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Response from Gemma Smith, Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear Iceberg915,

Thank you for feeding back to us about your experience of using the service and I’m sorry that in th is instance it was not a positive one.

Without knowing more about the specifics of your referral, it is difficult for me to answer your questions. I would like to investigate further for you and so, if you are willing, I would be grateful if you could give me a call with your details so that I can look into what happened. My phone number is 01626 883712 and I work Monday to Friday, 9am until 5pm.

Kind regards

Gemma Tremlett

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