"excellent care"

About: Basildon University Hospital

What I liked

i was unexpectedly admitted to the james mackenzie ward during june this year.if anybody has the misfortune to be admitted to hospital with a heart problem - then i cannot imagine there could be any other ward that could be better than this one.

the ward was spotlessly clean,the beds and equipment seemed modern and the care and attention i received from the doctors and nurses could not have been better -- even if a doctor or nurse was off duty , when they went past my bed they would still stop and ask how i was progressing.the people that cleaned the ward were very friendly and seemed happy with their job and the man that served us tea and coffee was a tonic on his own.i have since been back to basildon hospital for check ups and i am sure thanks to the treatment i recieved i have made a good recovery.

What could be improved

there was a disruptive patient when i was in the ward and do not think the staff recieved enough support from the security section

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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