"Attended day surgery and was very well cared for"

About: New Victoria Hospital / Day surgery

(as the patient),

Last week I attended the New Victoria Day surgery to have an ovarian cyst removed. I was dreading attending hospital after having an extremely frightening experience 2 years ago at the Old Victoria Hospital.

However, I was pleasantly surprised by the first class service that I received whilst I was there. Although my surgery was only meant to be day surgery (and technically I could have been discharged the same day) I stayed in over night.

The staff were all marvellous. They all introduced themselves by name and I really felt as though I was in a safe environment. The surgeon talked me through the procedure before hand and the theatre nurse was very kind.

Overall, the experience was wonderful and reassuring, and to be honest I have been on holidays which were less pleasant. A big thank you to all involved.

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Responses

Response from Alyson Goodwin, Quality and Theatre Coordinator, NHS Greater Glasgow & Clyde

We are delighted that you found your experience at the New Victoria Hospital such a positive one.

We will pass on your thanks to the nursing and medical staff as they are always delighted to hear such complimentary feedback. We also display the comments in the communal tearoom for everyone to see.

Thanks again

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