"Impossible to get through to DART by phone today"

About: Devon Access and Referral Team (DART)

(as the patient),

I am extremely annoyed after struggling to get through on either of 2 numbers to D. A. R. T. this morning.

After trying to get through from 9. 00 am this morning, and it now nearly 12. pm and having to permanently listen to it being engaged.

Something needs to change as this telephone service is unacceptable.

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Responses

Response from Hayley Dusgate, Project Support Manager, Devon Access and Referral Team, NHS Devon We have made a change

Dear ‘Main707’,

I am sorry you have been having difficulties getting through to us on the phone today; we are experiencing an area wide BT exchange issue which has left us with no telephone access today. Our phones are not accepting incoming calls or allowing us to make outgoing calls. We are aware of this issue and have contacted all the GP practices and BT is working to get this resolved as quickly as possible.

Earlier this morning we added an answerphone message to let callers know there is a fault on the line, this was added at 11 am. Sorry you did not get this message initially.

In the meantime, we have relocated staff to another unaffected NHS building, and we have sourced several NHS mobile phones to contact patients directly. We are contacting patients as soon as possible and are working through GP lists of patients that have been referred. We appreciate your patience during this time.

If you could reply to this message with your name, GP practice and contact details, a member of the team will call you back to make your appointment at a time and date convenient to you.

Best wishes

Hayley Dusgate

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Response from Hayley Dusgate, Project Support Manager, Devon Access and Referral Team, NHS Devon

Alternatively you can contact our helpdesk on cab.helpdesk@nhs.net with your contact details.

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