"I was glad to get my mother out of there."
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
What could be improved
My mother ,aged 84, spent 8 days on ward 30 during which time she had major heart surgery. In the whole 8 days she was there not once did anyone come see me or my brother to discuss her care and despite giving her new doctors details twice her discharge papers went to the wrong surgery. She developed a UTI after surgery and asked on a few occassions for incontinence pads but got none so I went out and bought some. She was given a laxative and asked for a commode because the ward had one toilet and it was in use but was told there was none and ended up dirtying herself, a thing which is troubling her still.Some of the nurses were brusque with her and I witnessed them talking to her as if she were senile which she is far from.On release they gave her a lot of painkillers including codeine but no laxatives and as a result became painfully constipated. Unfortunately we could not get an appointment with the GP because the discharge papers had not gone to them so there was a bad delay in her care. It was as if they could not get rid of her quick enough.In the next bed to her was a young girl who was just as sick as any of the other patients there but was treat like royalty. I opted to have mams surgery there because of the good things I had heard but I am disappointed with her care there and the total lack of information for us to give her after care.
The food was poor and because of being intubated my mam had a sore throat yet was given a dry sandwich for her dinner.