"kept a scared man calm"

About: Bedford Hospital South Wing

What I liked

having been sent by GP for a heamatoma, which needed surgery, and seen in A&E, the nursing staff were excellent, kept me informed, made sure I was OK,

The staff in theatre were also excellent, as were recovery and especially the anesthetists. who visited me on the ward twice during the night.

Victoria Ward Nurses were great, and helped me through what was a traumatic day. please pass my thanks on.

What could be improved

1 surgeon, was very off hand and a bit arrogant. but the consultant was excellent

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Responses

Response from Joe O'Dell, Communications & Marketing Assistant, Communications & Marketing, Bedford Hospital NHS Trust

Dear Alan,

Thank you for taking the time to submit feedback from your stay at Bedford Hospital, we always welcome feedback, and have passed your compliments on to the A&E Team, Theatres and Victoria Ward.

I am sorry to hear about the issue with the surgeon, and if you would like to make a complaint or talk to a member of our PALS team to see what went wrong, I encourage you to contact them via email to PALS@bedfordhospital.nhs.uk, telephone 01234 795814 or write to;

PALS, Bedford Hospital NHS Trust, Bedford, MK42 9DJ.

Thanks for sharing your experience at Bedford Hospital.

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience at Bedford Hospital. It is always helpful to receive feedback. I will pass your comments and compliments on to the relevant departments and teams as I am sure that they will all appreciate you taking the time to get in touch. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Jacob Brigstock Communications Officer Bedford Hospital NHS Trust Jacob.Brigstock@bedfordhospital.nhs.uk

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