This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

We left the hospital feeling very grateful for the...

Story from nhs.uk

"We left the hospital feeling very grateful for the..."

About: Russells Hall Hospital

What I liked

My husband and I visited with our grandson, aged three, who had split his upper lip. Of course we had to wait a very long time to be seen, but eventually it was decided that one stitch was needed. The Doctor was fantastic: he was kind, patient.understanding and answered all my grandson's questions. On the third attempt he was able to stitch the lip. otherwise a short stay in hospital would have been needed for anaesthetic.

Thank you again.

What could be improved

Since we had to wait in the main A and E waitng area, some toys and books would have been appreciated.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital 11 years ago
Russells Hall Hospital

Submitted on 31/10/2012 at 17:04
Published on nhs.uk on 02/11/2012 at 07:38

Thank you ever so much for taking the time to give your feedback on your visit to Accident and Emergency. We are pleased to hear you, your husband and your grandson had such a positive experience. Our staff in A&E will be very pleased to hear your comments and we will ensure the matron in charge forwards them to the emergency team.

Hospitals can be a frightening place for our very young patients and giving them time to ask questions is very important. Thank you again for feeding back your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from The Dudley Group NHS Foundation Trust 11 years ago
The Dudley Group NHS Foundation Trust

Submitted on 01/11/2012 at 11:25
Published on Care Opinion at 12:34

Thank you ever so much for taking the time to give your feedback on your visit to Accident and Emergency. We are pleased to hear you, your husband and your grandson had such a positive experience. Our staff in A&E will be very pleased to hear your comments and we will ensure the matron in charge forwards them to the emergency team.

Hospitals can be a frightening place for our very young patients and giving them time to ask questions is very important. Thank you again for feeding back your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k