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quick referral to ENT- Sentinel

Posted By Queue598

"quick referral to ENT- Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Ear, nose and throat service Tamar Referral & Appointments Centre

(as the patient),

Due to past experience of referral to treatment time period I was pleasantly surprised and a little shocked at how quickly the doctors referral was processed this time. Very happy result, I hope it continues!

(this is the first time I haven't had to chase up an appointment myself)

I am hoping my sons referral is treated as quickly and positively as my daughters referral in connection with ENT.

[sentinel- referral and appointment booking]

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Responses

Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare 11 years ago
Neil Parsons
Business Manager , Clinical Assessment and Treatment Services,
Sentinel Healthcare

My role is to oversee the Sentinel services and ensure we provide the very best services to our patients

Submitted on 01/11/2012 at 11:11
Published on Care Opinion at 12:31

Dear Queue598

We are glad you were pleased with the promptness of the referral and treatment with Sentinel, we are proud of our booking processes and the speed in which patients are seen, we always endeavour to have the shortest waiting times and ensure we treat our patients within the 18 week referral to treatment time, many of our patients get seen and treated within a much shorter time period.

We are always reviewing our administration processes, one of our services has only had four patients who have failed to attend their appointment in the last 12 months! It's a remarkable achievement and largely due to our hardworking administrative team and the booking service they run.

Once again let me thank you for your response, we hope that your future appointments go as smoothly!

Best wishes

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