"Excellent medical care - tatty ward"
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
Posted by elizabethenaj
What could be improved
I spent the first two days of my stay in a bay on Ward 9 which was shared by three ladies (including myself) and a gentleman. This was completely unsatisfactory as all three ladies had to use bedside commodes and/or bed pans and as I am not in the habit of going to the toilet in front of any of the male members of my family I most certainly was not happy with having to use such facilities in front of a complete stranger.
On the last night of my stay there was a man in a side ward using language more suited to the gutter than a hospital ward. The nurses on duty did their utmost to calm him but they too were on the receiving end of his verbal abuse. This was very disturbing and made me feel extremely panicky.
The nursing care on the ward is,on the whole excellent, however some years ago it was possible to reserve an amentity room at the hospital. I would have felt much happier and relaxed if I had been able to take advantage of this facility.
The staff work extremely long hours and particularly at night have a high ratio of patients per staff member to look after. This said, the ward was very noisy and sleep was difficult. The night staff make no attempt to speak quietly outof respect for those patients sleeping but this is true of all the wards in the hospital.