"Very unhappy"

About: North Middlesex Hospital

What I liked

The porters who took me for my X-Rays were lovely and polite.

What could be improved

The general staff left me unattended and unable to walk in a room for 3 hours, in this time I needed the toilet and had to yell to get someone to bring me a wheelchair (no assistance buttons) because I was not seen by a doctor or a nurse during the time the paramedics brought me to the hospital (4pm) and didn't get seen until 7pm.

My room in A & E still had blood on the floor when I was moved in there, and the paramedics were even doing the bedding so I could get into the bed quickly because the staff hadn't done it.

The doctor/surgeon/general staff that came in then didn't say a word, he cut some Tubi grip and asked me to come back tomorrow and put it over my leg.

I had no idea what I'd done, I still don't know 3 days later and they are asking me to go in a 3rd time for an MRI.

This isn't the first visit I've had here, and the last time doctors were striking so it took longer then usual and I understand that, but even when I was on the floor on a cold wet AstroTurf waiting 50 minutes for an ambulance, I can't praise staff for the hell I went through that evening.

Story from NHS Choices

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive.

The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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