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exceptional care

Story from nhs.uk

"exceptional care"

About: Colchester General Hospital

What I liked

I was treated in the Isolation Ward for two weeks, during the whole of that time I was very well looked after by all of the staff on that ward. They went out of their way to make sure that I was comfortable and that I was treated with dignaty and as an individual rather than a number which is what I have found on previous visits to hospitals. I must thank the Sister for her unfailing pleasant manner which seemed to transmit itself to the rest of her staff. The food was plentiful and well presented.

The only drawback as far as I was concerned was that on occassions the staff numbers on duty seemed inadequate for the volume of work that they were required to carry out. To sum up: Nursing 5 star

Cleanliness 5 star

Food 5 star

Awareness of problem and treatment 5 star

What could be improved

More staff at busy periods

More about:
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Responses

Response from Colchester General Hospital 11 years ago
Colchester General Hospital

Submitted on 27/03/2013 at 10:42
Published on nhs.uk on 28/03/2013 at 04:15

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

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