"If you have to be in hospital then this is the one..."

About: University Hospital Of North Durham

What I liked

The staff were very comforting and supportive and provided excellent medical care when I broke my wrist, despite the department being busy and somewhat chaotic (it was Saturday night!) The staff always had time to listen to concerns and explain the surgery which was required to repair my arm. The break was as a result of an assault and the staff were very sympathetic about the shock this had caused me and went to every length to make me comfortable during a particularly unpleasant evening in my life. I cannot thank them enough!

When I had the surgery in the day unit, the staff again impressed me with their concern and compassion, particularly that shown by the anaesthetist (I was very scared about being put to sleep) but he made me feel much more comfortable and the support I received from him and in recovery was exceptional. I have been to several hospitals for surgery in my life and can say without doubt Durham university hospital is the place you want to end up if bad things are happening for you health wise. Thank you again and huge congratulations on your world class service!

Vicky

What could be improved

Nothing - please provide training and input to other NHS trusts to develop all services to this excellent standard.

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Responses

Response from University Hospital Of North Durham

Dear VickyvickyL

Thank you for providing feedback on your recent visit to the Accident and Emergency Department and Day Surgery Unit at University Hospital North Durham.

Whilst I am sorry to read of the circumstances leading to your admission, I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant teams.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774