"excessively prolonged"

About: University Hospital Lewisham

What could be improved

Waiting times - I had to wait three hours to see a doctor

staff attitude - during screening I started to feel jittery and so moved out of my seat and onto the florr and explained that I felt like I was about to have a panic attack. The nurse showed no concern, let alone empathy, just asking whether I was prone to panic attacks and telling me to "calm down".

Story from NHS Choices

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Response from Lewisham and Greenwich NHS Trust

We are very sorry to hear that you are unhappy about the care you received. If you would like us to investigate this matter for you please contact our PALS Department on pals.lewisham@nhs.net or 020 8333 3355.

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