"Not enough clinics / flexible appointments from..."

About: Chorley & South Ribble Hospital

What could be improved

Fracture Clinic Appointments.

My 4 year daughter has fractured her ankle, and was given a follow up appt with her consultant 2 weeks later. I contacted the fracture clinic as the appt midday on a Thursday was causing me difficulties, as a nurse also, I couldn't cancel my own patients to come that day so needed to arrange a different appt. But I was told that the doctor only held clinics once per fortnight, so my daughter could be seen a further 2 weeks away? I don't think it fair to leave a 4 year old in plaster cast unnecessarily for an extra 2 weeks. They did offer me to see a different consultant or even attend Preston Fracture clinic, but again, this only offered another appt on an inconvenient date/time and this other consultant also only has fortnightly clinics.

So for Chorley hospital there are only 2 doctors trained to deal with fractures of the ankle and they only hold clinics x1 each per fortnight. What happened to giving the patient friendly appointments / choice? In my own practice we offer late night appts and Saturday appts to allow those who hold down jobs to attend medical appts.

I could have attended on the Tues or Friday or Saturday but no appts / clinics available on those days. Fracture clinics need a bit more flexibility for follow up appts. They were flexible seeing her in the first place, but after care is very difficult

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Responses

Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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