"totally disgusted with the lack of care and..."

About: Pilgrim Hospital

What I liked

nothing my father was left waiting in a cubicle for 4 hours before i complained and he eventually was took for a x-ray since then has been left on the same trolley in the same cubicle for the last 6 hours whilst we wait for a ambulance to take him on a 30min trip to another hospital, all they keep saying ambulance has been contacted, and one doctor even said he not worried well he might not be but i am it is disgusting to treat a 83 yr old gentleman in this way.

What could be improved

everything, privacy, dignity, communication to name but a few

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I am very sorry that you and your father had such a difficult time and I can understand your distress and worry. I am assuming that you are referring to care within the A&E department and have asked a senior colleague to look into the issues raised and I will update you again very soon.

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

As promised I have discussed your experience with the A&E team at Pilgrim and they have asked for me to pass on their sincere apologies. Our nurse consultant has asked has explained to me that the department is trying hard to resolve transport delays and is working very closely with East Midlands Ambulance Service including regular meetings to review issues such as you have described.

I would like to add that we launched an internal patient feedback process within A&E just last week and are closely monitoring and actively examining the quality of care that we offer to our patients by listening to your feedback. Once we have collected and collated the feedback we will publish this within the department on a regular basis so patients and families can see what atiis being said and what we are trying to do to continuously improve.

I hope you find this response helpful and can see that we genuinely value and thank you for taking the time to leave your feedback.

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Response from Pilgrim Hospital

As promised I have discussed your experience with the A&E team at Pilgrim and they have asked for me to pass on their sincere apologies. Our nurse consultant has explained to me that the department is trying hard to resolve transport delays and is working very closely with East Midlands Ambulance Service including regular meetings to review issues such as you have described.

I would like to add that we launched an internal patient feedback process within A&E recently and are closely monitoring and actively examining the quality of care that we offer to our patients by listening to your feedback. Once we have collected and collated the feedback we will publish this within the department on a regular basis so patients and families can see what atiis being said and what we are trying to do to

continuously improve. I hope you find this response helpful and can see that we genuinely value and thank you for taking the time

to leave your feedback.

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