"18 months and still not treated"

About: Charles Clifford Dental Hospital

What I liked

The staff and students were generally very polite.

What could be improved

The waiting times (see any other comments below), communication between me(patient) and the hospital, I wasn't given enough notice of appointments and when I left messages on the answer system they wern't answered,

Anything else?

I registered around 18 months ago with fillings that ideally needed seeing to ASAP, they still haven't been done and I will probably now need the teeth taken out. Twice when I went to an appointment with the student I had been assigned to, I was moved to another student that needed a patient for an exam. I understand they need to do the exams, but for me it meant the more urgent treatment was put back while they treated the less urgent problem in the exam.

I think that my treatment might have been a bit too difficult for the student because 1).The tutor wanted some of my teeth treated, but the student preferred to have them taken out, but later agreed to try to treat them first.

2).After one appointmentI I was waiting for another appointment for months, in that time I called the hospital a couple of times and was told that a message would be left with the student to make an apointment for me. When the appointment finally came it was for the very next day and It was too short notice for me to attend, I phoned the hospital and was told that it was coming to the end of term, so my next appointment would be in the next school year with a different student.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust We have made a change

Thank you for taking the time to share your comments with us, We have recently put in place a new telephone system with different options for patients and this appears to be working well. The system will be monitored over the coming months

We are very sorry that your dental care has not met the high standards we would normally expect our patients to receive. We would like to look into this further in order to consider how these difficulties could have been avoided. Please contact our Patient Services Team on 0114 271 2400 or email PST@sth. nhs. uk in order for us to obtain further information.

We appreciate it when patients take the time to give us feedback, and always welcome comments and suggestions for how we can improve.