"Delays in discharge process at Basildon"

About: Basildon University Hospital

(as a relative),

My elderly relative was told she would be discharged at 10:00 but no one was told until two hours later. When we arrived at 15:30 we then had to wait another two hours for the medication.

Just before our relative went to bed we found out a pen that was needed for administering the drugs hadn't been included in the meds pack.

I suggest spending more money on training instead of glossy mission statements.

Do you have a similar story to tell? Tell your story & make a difference ››