Posted by Jandy19 (as ),
Two items to express opinion on.
1. Flu jab. I phoned today to ask about flu jab and was told that the first available appointment would not be until 13th November. Why so long to wait? If I had phoned with a medical complaint the triage doctor would have spoken to me and even had an appointment the same day. The practice used to phone people to remind them about the flu jab, which was also a lot cheaper than the NHS sending out letters at about 50p each. Waiting 2.5 weeks will put people off getting the Flu jab.
Why can you only phone in at certain times to order prescriptions? This is a retrograde step which clogs up your phone lines. Today I phoned twice to ask about Flu jab and the first time I was put on hold for 8 minutes, gave up and phoned again and the second time was put on hold for 4 minutes. Your receptionist was helpful but is having to do too much herself for real efficiency.
I look forward to your reply.