"The outpatient reception is gloomy and uninviting- Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

The outpatient reception is gloomy and uninviting.

The receptionist was talking to a colleague (socially) and failed to stop when I presented myself. My wife did the talking for me as I am hard of hearing. For some reason this caused the receptionist to become confused. I was directed to waiting area 1 which was light and bright although overcrowded.

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